Complaints can be filed with the association when alleged violation of the Code of Ethics has occurred, or in the event of a business dispute. Complaints can be filed by the public, or by members of the association.
A detailed process (described in Article 17 of the association bylaws) is followed for each complaint, to ensure equal treatment, and all complaints are reviewed by members of the Professional Standards Committee. In the event that a complaint has been deemed eligible for arbitration, a hearing panel composed of members of the Professional Standards Committee will be appointed.
Guidelines for filing a complaint can be found in the Complaint Brochure .